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Support

Need help? We're here to assist you with any questions or issues.

Support Channels​

Documentation​

Start with our comprehensive documentation:

Email Support​

Response Time:

  • Free tier: 48 hours
  • Pro tier: 24 hours
  • Enterprise: 4 hours (24/7 support available)

Community Forum​

Join our community at community.null.autos:

  • Ask questions
  • Share solutions
  • Connect with other users
  • Feature requests and feedback

Status Page​

Check system status at status.null.autos:

  • Real-time system status
  • Scheduled maintenance
  • Incident history
  • Subscribe to updates

Common Issues​

Device Won't Boot​

Symptoms: Device stuck in "creating" or "booting" status

Solutions:

  1. Wait 2-3 minutes for first boot
  2. Check resource availability in your region
  3. Try different Android version
  4. Verify your account limits

Still stuck? Contact support with device ID.

API Authentication Errors​

Symptoms: 401 Unauthorized errors

Solutions:

  1. Verify API key is correct
  2. Check key hasn't expired
  3. Ensure proper Authorization header: 
    Authorization: Bearer YOUR_API_KEY
  4. Regenerate API key if needed

ADB Connection Issues​

Symptoms: Cannot connect via ADB

Solutions:

  1. Restart ADB server: 
    adb kill-server
    adb start-server
  2. Verify device is in "running" status
  3. Check firewall/network restrictions
  4. Try alternative port if 5555 is blocked

Slow Performance​

Symptoms: Laggy device response

Solutions:

  1. Enable GPU acceleration
  2. Increase CPU/memory allocation
  3. Check host node load (in console)
  4. Try different region closer to you

Out of Resources​

Symptoms: "Resource limit exceeded" error

Solutions:

  1. Delete unused devices
  2. Check your plan limits
  3. Upgrade plan if needed
  4. Contact sales for custom limits

Reporting Issues​

When contacting support, please include:

Device Issues​

Device ID: dev_abc123
Android Version: 14.0
Device Type: automotive
Issue: Device won't boot
Steps to reproduce: 
1. Created device via API
2. Device stuck in "booting" for 10 minutes
Logs: [attach device logs if available]

API Issues​

Endpoint: POST /v1/devices
Request ID: req_xyz789
Error Code: VALIDATION_ERROR
Error Message: Invalid androidVersion
Request Body: { ... }
Expected Behavior: Device should be created
Actual Behavior: 400 error returned

Feature Requests​

Have an idea? We'd love to hear it!

Submit via Community​

  1. Visit community.null.autos
  2. Search existing requests
  3. Vote on existing requests
  4. Create new request with:
    • Clear description
    • Use case
    • Expected benefit

Direct Submission​

Email: features@null.autos

Include:

  • Feature description
  • Problem it solves
  • Who would benefit
  • Any examples from other platforms

Enterprise Support​

Enterprise customers get:

Dedicated Support​

  • Named support engineer
  • Priority ticket routing
  • 4-hour response time
  • 24/7 availability

Technical Account Manager​

  • Regular check-ins
  • Architecture reviews
  • Best practices guidance
  • Feature planning

Custom SLAs​

  • Custom response times
  • Uptime guarantees
  • Dedicated resources
  • Private deployments

Interested? Contact: enterprise@null.autos

Training & Onboarding​

Self-Service​

  • Video tutorials (coming soon)
  • Interactive guides
  • Sample projects
  • Best practices

Guided Onboarding​

Available for Pro and Enterprise:

  • 1-hour kickoff call
  • Architecture review
  • Integration planning
  • Q&A session

Schedule: onboarding@null.autos

API & SDK Issues​

Report SDK Bugs​

API Feedback​

Security Issues​

Found a security vulnerability?

Responsible Disclosure​

  1. DO NOT create public issue
  2. Email: security@null.autos
  3. Include:
    • Vulnerability description
    • Steps to reproduce
    • Potential impact
    • Suggested fix (optional)

Response Process​

  1. Acknowledgment within 24 hours
  2. Initial assessment within 3 business days
  3. Resolution timeline provided
  4. Fix deployed and verified
  5. Public disclosure (coordinated)

Bug Bounty​

We offer bounties for qualifying security vulnerabilities.

Details: null.autos/security/bounty

Additional Resources​

Documentation​

Social Media​

Office Hours​

Join our weekly office hours:

  • When: Thursdays, 10 AM PT / 1 PM ET
  • Where: Zoom link
  • Topics: Q&A, demos, roadmap discussions

Feedback​

Help us improve!

We read every message and use your feedback to improve the platform.

Still need help? Don't hesitate to reach out at support@null.autos